Visit our showroom
5/1 Acacia Street, BYRON BAY, NSW 2481. Phone 0432 846 781
Open Monday to Friday 10am – 4pm.
Send us an email
If your enquiry isn’t answered in our FAQ below please fill in this form or email [email protected]
Frequently Asked Questions
We want you to be completely happy with your online purchase. If for any reason you’d like to return an item for a store credit, exchange or refund all you need to do is return the item to us within 30 days in its original condition with tags still attached, unworn and unwashed.
Please email us as to arrange a return.
We will provide you with the return address and all the details you need.
Store credit with free shipping*
If you wish to return an item for a store credit we will send you a code to use at the checkout when making your next purchase. The code will allow free shipping Australia wide.
*Free shipping applies to one return only per order and does not apply to sale items. Store credits on international orders do not include free shipping.
Please note that the original shipping cost is non-refundable and the return shipping to us is at the customer’s expense.
If you would like to exchange your purchase please email us as soon as possible so that we can pop the desired item aside for you while we wait for your return to arrive.
If the item isn’t available you will be issued your choice of a store credit with free shipping or a refund.
We are happy to refund all online purchases except sale items if you are not completely satisfied.
Please note that the original shipping cost is non-refundable and the return shipping to us is at the customer's expense.
If you would like to return your sale item please email us. When we receive your return we will issue you a store credit. Return shipping is at the customer's expense.
Incorrect or faulty items
On the rare occasion that you happen to receive an incorrect or faulty item we sincerely apologise! Please email us so that we can reimburse you for return shipping and resolve the issue.
We endeavour to sort returns as quickly as possible however please allow 2-3 business days for your return to be processed.
If you have any questions at all about our returns or exchanges policy please doesn’t hesitate to email us, we are always happy to help!